Frequently Asked Questions
What are your shipping rates & policies?
$1 - $75 = $8
$75.01 - $125 = $12
$125.01 - $200 = $18
$200.01 + = Free Shipping
We want to ship your order as soon as possible.
Items usually ship from our brick and mortar shop within 3 business days via USPS. We will notify you of any delays.
Arrangements can be made to ship via UPS or FedEX. Please make a note in your order or call us for additional information.
Shipping to United States only. Additional charges for AK & HI.
Certain items will ship directly from our vendor. A separate drop-ship fee may apply. Delivery times will vary. We will make every effort to keep you informed of shipping/delivery times.
What is your return policy?
We appreciate your business and want you to be happy with your purchase.
In-store credit for items returned within 30 days
Item(s) must be in original condition, unused and in original packaging
Please contact us before initiating a return so we can provide instructions (shipping address will be provided as needed)
Customer pays return shipping costs
No returns on sale or clearance items
If your items are damaged in shipping, please take photos of outer and inner packaging and contact us immediately: (503) 368-8377; info@finnesterre.com
Do you offer gift certificates?
Yes! To purchase a Gift Certificate in any amount, please call our shop at 503-368-8377, email us at info@finnesterre.com. We are happy to mail your Gift Certificate to you, but you are also welcome to pick it up in our store.